  |
|
Frank Bray:
 |
|---|
Pricing, Shipping, &
Return Policy
Payment Terms
After registering with my website, you can pay with confidence using your Visa or Mastercard, or via Paypal. You are also more than welcome to phone me directly if you wish to pay with a credit card. I will accept cheques, and or Canadian / International Money Orders. I require 14 business days for any personal cheques to clear before merchandise will be shipped.
For local pick-ups, you can pay with cash, cheque, or credit card.
SHIPPING POLICY
I ship my wares via Canada Post. Items are shipped out after payment has been received. I have shipped all across North America, from Alaska to Texas, British Columbia to Newfoundland. You will be notified by email when your purchase has been shipped and a tracking number will be provided. Please note, Off Your Rocker is not responsible for customs duties or fees.
All of my merchandise knocks down for more economical shipping, and are packed in cardboard boxes with plenty of bubble wrap to prevent damage. I take care to ensure that my items arrive intact and without damage.
Rocking chairs and footstools are shipped out to customers with easy to follow assembly instructions and all hardware. Assembly will require approximately 20 minutes.
In-stock chairs require approximately 10 to 14 business days to arrive. Custom orders will require approximately 3 to 4 weeks for delivery. For customers who wish to provide their own fabric for a custom order, I will require 3 to 4 metres or yards per chair. I recommend using regular postal services for shipping fabric as many couriers charge brokerage fees for border crossing.
I offer discounts for multiple orders.
I will deliver within a 100 kilometre radius of Belleville, Ontario for a small fee. Please contact me for details.
Local pickup can also be arranged.
REFUND POLICY
I have a 30 day refund policy from the time you receive your item. If you are not completely satisfied with your purchase, you may return it to me in its original salable condition for a full refund (including original shipping costs). Please contact me before making a return.
You must pay return shipping costs.
Please note, there are NO returns on custom orders.
Quality Guaranteed
 |
 |
 |
 |
Currencies This site accepts are:
